Refund & Cancellation

Cancelling a subscription

Pro is billed monthly or yearly, with no lock-in contract. You can cancel at any time from your account's billing settings, or by emailing support@stokeonstocks.com. Cancelling stops the next billing cycle. You keep access to what you already paid for until the end of the current paid period, then your account drops back to the free plan automatically. Your saved record is not deleted when this happens. We never keep charging after a cancellation request, and we send a reminder before every renewal charge.

Refunds

• Within 7 days of a first-time charge: full refund, no questions asked, if you decide the paid tier isn't for you. Email support with the transaction reference.
• Accidental or duplicate charges: full refund once verified. This can happen with a failed-then-retried payment; email us and we'll check the transaction log.
• Yearly plan: full refund within 14 days of the yearly charge, first year or a renewal. After that, cancelling stops the next renewal and you keep Pro until the paid year ends.
• Monthly plan, after 7 days: we don't pro-rate partial-month refunds for a subscription you simply stopped using; cancel instead so the next month doesn't renew.

Approved refunds are processed back to your original payment method within 5 to 7 business days of approval, via our payment processor (Razorpay for INR payments). We don't hold refunds; once approved, it's in our processor's queue immediately.

How to request a refund or cancellation

Email support@stokeonstocks.com with your account email and, if you have it, the transaction reference from your Razorpay receipt. We respond within 2 business days.